Privacy Policy

Information We Collect

When you book an appointment or contact Everyday Tech Help STL LLC, we collect only the information necessary to provide our services. This includes:

• Name — so we know who we are working with and can address you properly
• Email address — to send booking confirmations, appointment reminders, and follow-up communications
• Phone number — to contact you about your appointment or in case of scheduling changes
• Appointment details — including the type of service booked, your described issue, and any notes provided at booking
• Payment information — collected and processed securely by Stripe, our payment processor; we never see or store your full card details

We may also collect information that you voluntarily submit through our website contact form or by email, such as questions, comments, or service inquiries.

How We Use Your Information

The information you provide is used exclusively to deliver the services you have requested. Specifically, we use your information to:

• Schedule appointments — confirming, managing, and reminding you of upcoming sessions
• Communicate with you — responding to questions, confirming bookings, and following up after appointments
• Deliver services — understanding your issue in advance so we can come prepared
• Process payments — transmitting necessary information to Stripe to complete your transaction securely
• Improve our service — understanding common issues our clients face so we can serve them better

We do not use your information for marketing purposes, automated profiling, or any purpose unrelated to the services you have booked.

Do We Sell Your Information?

This is a local, trust-based business. Our reputation depends entirely on the confidence our clients place in us. Selling or misusing your information would be a direct betrayal of that trust — something we will never do.

Who We Share Information With

We share your information only with the service providers that are directly necessary to operate our business and deliver your appointment. These providers are:

We do not share your information with any other third parties. We will never share your information with advertisers, data brokers, or unrelated businesses.

How We Protect Your Information

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. Our protective measures include:

• Using industry-standard secure third-party platforms (Acuity, Stripe, Google Workspace) that maintain their own robust security standards
• Never storing payment card information on our own systems — all payment data is handled exclusively by Stripe
• Using strong password protection and two-factor authentication on all business accounts
• Limiting access to client information to only what is necessary to deliver your requested service
• During virtual sessions, accessing only what is directly relevant to resolving your stated issue

While we implement reasonable safeguards, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Data Retention

We retain your information only for as long as necessary to provide our services and maintain reasonable business records. Specifically:

• Appointment records are retained within Acuity Scheduling in accordance with their data retention policies
• Email communications are retained within Google Workspace for as long as the account is active
• Payment records are retained by Stripe in accordance with their policies and applicable financial regulations

If you would like your information removed from our records, please contact us directly and we will make every reasonable effort to accommodate your request.

Your Rights

You have the right to know what information we hold about you and to request corrections or deletion of that information. Specifically, you may:

• Request a copy of the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your information, subject to any legal or business record-keeping requirements
• Opt out of any non-essential communications at any time

To exercise any of these rights, please contact us using the information below. We will respond to all reasonable requests promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Continued use of our services following any update constitutes your acceptance of the revised policy. If you have questions about any changes, please reach out before booking.